Privacy Notice
Last updated: 18 June 2026
This Privacy Notice explains how Nicola Preece (sole operator, Australia), trading as Whisk.ai, ("we", "us", "our"), trading as Whisk.ai, collects, uses and protects your personal data when you use our website and services (the "Service").
1. Who we are
Nicola Preece (sole operator, Australia), trading as Whisk.ai, is the data controller responsible for your personal data in connection with the Service. You can contact us at n.preece@outlook.com.
2. Personal data we collect
- Account data: name, email address, password (hashed), and authentication identifiers.
- Public profile data: handle, display name, avatar, bio and any other information you choose to publish. This information is visible to other users and, where your profile is public, to anyone on the internet.
- Social activity: posts, comments, likes, follows, shared cookbooks, and reports you submit about other users or content.
- Profile and preference data: dietary preferences, favourite cuisines, cooking habits, and saved recipes you create or favourite.
- Usage data: pages visited, recipes generated, chat messages with our AI sous-chef, device and browser information, and IP address.
- Support and moderation data: messages you send to us, reports you make or that are made about you, and records of moderation actions we take.
3. How we use your data
- To create and maintain your account (contract performance).
- To personalise recipe recommendations and AI responses (contract performance).
- To prevent fraud, abuse and security incidents (legitimate interests).
- To respond to support enquiries (legitimate interests).
- To improve the Service and develop new features (legitimate interests).
- To comply with legal obligations (legal obligation).
4. Who we share data with
- Hosting and infrastructure providers who host the application and database on our behalf.
- AI model providers who process prompts to generate recipes and chat responses.
- Professional advisers (legal, accounting) where necessary.
- Authorities where required by law.
5. International transfers
Some of our service providers are located outside your country of residence. Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
6. Retention
We retain personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations and resolve disputes. When data is no longer needed, it is deleted or anonymised.
7. Your rights under the Australian Privacy Act
The Service is operated from Australia and we handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You may:
- request access to the personal information we hold about you;
- request that we correct information that is inaccurate, out of date or incomplete;
- request deletion of your account and associated personal information, subject to our retention obligations;
- opt out of any non-essential communications;
- make a complaint about how we have handled your personal information.
To exercise these rights, email n.preece@outlook.com. We aim to respond within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Children
The Service is not directed to people under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact n.preece@outlook.com so we can delete it.
9. Security
We use appropriate technical and organisational measures, including encryption in transit, access controls and authentication, to protect your personal data. No system is perfectly secure; you are responsible for keeping your password and account secure.
10. Cookies
We use essential cookies and local storage to keep you signed in and to remember your preferences. We do not use third-party advertising cookies. See our Cookie Policy for details.
11. Changes
We may update this Privacy Notice from time to time. Material changes will be notified through the Service.