Terms & Conditions
Last updated: 19 June 2026
These Terms & Conditions ("Terms") govern your use of Whisk.ai (the "Service"), operated by whisk-ai ("we", "us", "our"). By creating an account or otherwise using the Service, you agree to these Terms. You can contact us at admin@whisk-ai.ai.
1. The Service
Whisk.ai is an AI-powered cooking companion that generates personalised recipes, provides cooking guidance through an AI chat, and lets you save and share cookbooks. You must be of legal age in your jurisdiction to enter into contracts, and you confirm any information you provide is accurate.
2. Your account
You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorised use.
3. Acceptable use
You must not misuse the Service. In particular, you must not:
- use the Service for any unlawful purpose or in breach of any applicable law;
- engage in fraud, spam or other deceptive behaviour;
- infringe the intellectual property or other rights of any third party;
- interfere with the security or integrity of the Service, including by probing, scanning, scraping, or distributing malware;
- attempt to reverse engineer, decompile or extract the source code of the Service;
- resell or redistribute the Service or its outputs without our written consent;
- use the Service to generate content that is illegal, harmful, hateful, harassing, defamatory, or that depicts real people without consent.
4. AI-generated content
Whisk.ai uses generative AI to produce recipes, suggestions and chat responses. Outputs may be inaccurate, incomplete or unsuitable, including in relation to allergens, dietary needs and food safety. You are responsible for reviewing all AI-generated content before relying on it, particularly where health, allergies or safety are concerned. The Service is not a substitute for professional medical, nutritional or food safety advice. You retain responsibility for your prompts and for ensuring you have the rights to any content you provide.
5. Intellectual property
We retain all rights, title and interest in the Service, including the software, design, branding and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service for your personal, non-commercial use.
6. Your content
You retain ownership of recipes, cookbooks, images and other content you upload or create ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt and display Your Content solely to operate and improve the Service for you. You represent that you own or have the rights to upload Your Content and that it does not infringe any third-party rights. We may remove content that violates these Terms or that we reasonably believe infringes intellectual property rights. See our DMCA / IP infringement policy for how to report infringing content.
7. Payments and Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy.
Lifetime access is a one-time purchase of AUD $2.99 that grants ongoing access to the Service for as long as the Service continues to operate. We do not currently offer recurring subscriptions.
8. Service availability
We aim to keep the Service available but do not guarantee that it will be uninterrupted, error-free, or that defects will be corrected. We may modify, suspend or discontinue features at any time.
9. Suspension and termination
We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using the Service at any time.
10. Warranties and liability
To the fullest extent permitted by law, the Service is provided "as is" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts you paid to us in the twelve months preceding the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these Terms excludes liability that cannot lawfully be excluded under the Australian Consumer Law.
11. Indemnity
You agree to indemnify us against claims arising from Your Content, your unlawful use of the Service or your breach of these Terms.
12. Changes
We may update these Terms from time to time. Material changes will be notified through the Service. Continued use after changes take effect constitutes acceptance.
13. Governing law
These Terms are governed by the laws of the State of Victoria, Australia. Disputes will be resolved in the courts of Victoria, Australia, without prejudice to any mandatory consumer protections in your jurisdiction.
14. Contact
Questions about these Terms? Email admin@whisk-ai.ai.